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Common Issues

Problem:
 - You cannot access the SSD homepage (the browser just spins)

Solution:
 - You might be running iptables with no rules to allow HTTP access.  You can try disabling iptables to see if this solves your problem, and then then tune iptables to permit HTTP traffic to your server.



Problem:
 - HTTP 500 errors

Solution:
 - It is possible that you are running SELINUX and the security mechanisms are preventing the Apache server from running properly.  You can try disabling SELINUX globally to see if this solves your problem, and then permit only the required action. 

Problem:
 - Email not sending properly with "permission denied" errors

Solution:
 - It is possible that you are running SELINUX and the security mechanisms are preventing the Apache user from sending email.  You can try disabling SELINUX globally to see if this solves your problem, and then permit only the required action. 


Problem:
 - After installation, you receive 500 errors (unless you change debug to True in settings.py)

Solution:
 - If you are running version 1.5 of DJango or greater, a new required parameter (ALLOWED_HOSTS) has been added to settings.py.  Without this parameter, 500 errors will result unless you are running in debug mode (in which case the associated system check is bypassed).  Add the following to settings.py and restart your Apache server to clear this error:
ALLOWED_HOSTS = ['status.yourdomain.com']
where status.yourdomain.com is the hostname that you access your SSD instance on.  You may also set this to:
ALLOWED_HOSTS = ['*']
To allow all hosts to function (this is not recommended).  You can read more about this setting here.